Starting point
After relocating to a new country, an individual repeatedly helped others organise documents, understand administrative procedures and coordinate appointments. These actions required organisation, communication and problem-solving skills developed through direct experience.

Identified problem
Many newcomers face recurring difficulties navigating administrative systems due to language barriers, lack of orientation and unfamiliar procedures.

Defined target group
Newly arrived individuals and families who need practical support in understanding and completing administrative processes.

Value proposition
The individual offers a small-scale administrative support service that helps clients organise documentation, understand procedures and complete administrative steps efficiently.

Resources used
Human resources: organisational and communication skills developed through personal integration experience.
Digital tools: smartphone, messaging apps, and online platforms.
Relational channels: local communities and personal networks.

Cost awareness and income logic
Costs include time, transport, and basic digital tools.
Income is generated by charging fees for administrative assistance services.

Outcome
The business idea emerges directly from experience, responds to a real and recurring need, and creates clear value by helping others navigate complex systems more efficiently.
 

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This course builds on a previously piloted and successful training programme developed within the REACT project, which has been further adapted and improved for the current context.